Refund Policy
At Swade Lazeez, we are committed to providing our customers with the best possible dining experience. However, we understand that sometimes circumstances arise where a refund may be necessary.
Conditions for Refund
- Undelivered or Incorrect Order: If your order is not delivered or if it is incorrect, you are entitled to a full refund.
- Cancellation Before Delivery: If you cancel your order before it is delivered, you will receive a full refund.
- Unsatisfactory Food Quality: If you are not satisfied with the quality of the food you received, you may request a refund. However, we require that at least 70% of the food has not been consumed.
Refund Process
To request a refund, please contact our customer service team at swadelazeez@gmail.com or call us at +91 9873422755. You will need to provide the following information:
- Your order number
- The reason for the refund request
- Proof of the issue (e.g., photo of undelivered or incorrect order)
Refund Timeframe
Once your refund request is approved, it will be processed within 3-5 business days. The refund will be credited to the same payment method you used to place the order.
Exceptions
- Refunds will not be granted for orders that are canceled after they have been delivered.
- Refunds will not be granted for food that has been partially consumed.
- Refunds will not be granted for orders that have been tampered with.
Questions?
If you have any questions about our refund policy, please feel free to contact us.
Contact Information
- Email: swadelazeez@gmail.com
- Phone: +91 9873422755
- Website: swadelazeez.com